Need a hand? We’re here.

For questions about GymSteps or your account, contact support@gymsteps.app. We reply within two business days. Please describe the issue and include your app version (shown at the bottom of the You tab). Do not send passwords, sign-in codes, or health records by email.

Get GymSteps

Download GymSteps from the App Store for iPhone or Google Play for Android. iPhone and Android teammates use the same GymSteps accounts and competitions. After installing from a team invitation, reopen that invitation or paste it into Teams → Received an invite?.

Steps don’t match Apple Health

GymSteps shows the totals Apple Health provides, including steps synced from Apple Watch. Open the Health app, confirm GymSteps can read Steps under Sharing → Apps, then pull down to refresh in GymSteps. Teammates see your new total after your app syncs and theirs refreshes.

Steps don’t match Health Connect on Android

Open Health Connect on your phone, allow GymSteps to read Steps, and check that your fitness app or watch is syncing steps to Health Connect. Then tap Refresh in GymSteps. If your phone supports Health Connect’s built-in step counting, steps can be recorded directly. In You, you can optionally allow background updates; Android controls their timing. If access was denied, open Health Connect from You to restore it.

Report a problem with a team or member

Open the team, choose Members & step visibility, then Report next to a member, or Report team name. Reports reach our team directly and are reviewed within 24 hours. You can also block someone from seeing your steps at any time.

Delete your account

In the app, go to You → Delete account. Deletion is immediate and removes your account and the data our servers hold about you, as described in our privacy policy. If you can’t access the app, email us from your account’s address.

GymSteps accounts are separate from GymEdge and GymMeet.